Appointments

If you need out of hours medical advice (weekdays 6.30pm – 8.30am and weekends)

Call the NHS 111 Service on 111

(this is a free service from Landline and mobiles)

Please note LLR ICB is responsible for commissioning out of hours services.

In an emergency, where life is at risk, please dial 999.

We are committed to providing a safe, comfortable environment where patients and staff can be confident that best practice is being followed at all times and the safety of everyone is of paramount importance.

All patients may request a chaperone present for any consultation, examination, or procedure where they feel one is required. A clinician may request a chaperone, but this will be discussed with you at your consultation. This chaperone may be a family member or friend. On occasions you may prefer a formal chaperone to be present, i.e. a trained member of staff. Wherever possible we would ask you to make this request at the time of booking the appointment so that arrangements can be made, however this request can also be made during the appointment.

Home visits are only made at the discretion of the Doctor. If you feel you need a home visit, please inform reception at the time of requesting an appointment.

Home visits are strictly for patients who are seriously ill and whose medical condition prevents them from attending the surgery. Please note that the doctor can see six patients at the surgery in the time it takes to do one home visit.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.